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FREQUENTLY ASKED QUESTIONS
All Your Questions About MailXmaster Answered
Free Trial
When you sign up you will receive an activation email with a link to your own unique MailXmaster sub-domain along with your username and password.
As the initial user you will have Administrator privileges which will enable you to add additional users and create Groups, Sections & Tasks.
We do offer a service whereby we will configure your MailXmaster system for you. Contact us if you would like more information on this service.
Groups, Sections and Tasks are the nomenclature MailXmaster uses to identify the ‘folders’ where you want to file your emails. Groups are the highest level of folder, then come Sections and finally Tasks.
MailXmaster allows you create your own Groups, Sections & Tasks and then name them using your own chosen terminology e.g. ‘Projects’, ‘Customers' ‘Departments’ etc.
At present you can create up to 675 Groups; each Group can contain up to 100 Sections and each Section can contain an almost infinite number of Tasks.
Yes! You can use MailXmaster and all its features for 3 months without obligation. If at the end of 3 months you no longer wish to use MailXmaster simply inform us & we will delete your data. Since you will still have the original copies of the emails you have sent and received within your organization's email system you will have lost nothing.
MailXmaster is very simple and intuitive to use so we're confident that you won't need much support. Nevertheless there is a comprehensive User Guide and if all else fails we're only a phone call away.
We can provide on-site training where we would assist you in configuring your MailXmaster schema. Contact us if you would like more information on this service.
Every Task has a unique email address. To file an email simply add the relevant Task email address(es) to the cc list of the email you are sending.
Alternatively, you can file received messages by forwarding them to the relevant Task.
You can also use email 'Rules' to automatically forward emails to their relevant Task. Some email programs allow rules to be run on emails already in your inbox making this an effective way of importing historical data into MailXmaster.
All the data in MailXmaster will be unaffected by a catastrophic data loss within your IT system. You will still have access to your data as long as you have an internet connection.
The data within MailXmaster is 'mirrored' to ensure continuous access in the unlikely event of a failure within an AWS data centre.
Any email you file to MailXmaster can been seen by any MailXmaster user within your organization who has access to the Section in which the email is filed.
MailXmaster has a system of access privileges which can be used to restrict what information individual users are able to view. Users with the highest level of access can see all emails in all Sections. Users with a lower access level can only see emails in the Sections to which they have been granted access.
https://static.wixstatic.com/media/undefined
Storage capacity within MailXmaster is shared across all users rather than allocated to individuals. Your plan's current data usage is displayed in the footer of your MailXmaster home screen. Full details about your plan's capacity etc can be viewed in the "Account" drop down menu.
Your system administrator(s) will receive an email notification when you reach 75% capacity and another when you reach 90% giving you plenty of time to order additional data.
Additional data is available in blocks of 10, 25 or 50GB depending on your Pricing Plan - contact us for details of additional data charges.
MailXmaster includes a powerful reporting tool which enables you to schedule automated searches for activity which you are interested in and then email you and your team the results.
For example, MailXmaster could send a report every Monday morning detailing all emails relating to a specific project that were filed in the previous week.
If you know which Section the email is filed in you can search that Section directly using the 'Fliter Section Email' facility. This will allow you to search a specific Section by any combination of Sender, Recipient, Subject, keyword and date range.
If you are unsure where the email might be you can use a 'Manual Email Search Report' to search all Sections to which you have access.
Setting up MailXmaster
When you sign up you will receive an activation email with a link to your own unique MailXmaster sub-domain along with your username and password.
As the initial user you will have Administrator privileges which will enable you to add additional users and create Groups, Sections & Tasks.
We do offer a service whereby we will configure your MailXmaster system for you. Contact us if you would like more information on this service.
Groups, Sections and Tasks are the nomenclature MailXmaster uses to identify the ‘folders’ where you want to file your emails. Groups are the highest level of folder, then come Sections and finally Tasks.
MailXmaster allows you create your own Groups, Sections & Tasks and then name them using your own chosen terminology e.g. ‘Projects’, ‘Customers' ‘Departments’ etc.
At present you can create up to 675 Groups; each Group can contain up to 100 Sections and each Section can contain an almost infinite number of Tasks.
Yes! You can use MailXmaster and all its features for 3 months without obligation. If at the end of 3 months you no longer wish to use MailXmaster simply inform us & we will delete your data. Since you will still have the original copies of the emails you have sent and received within your organization's email system you will have lost nothing.
MailXmaster is very simple and intuitive to use so we're confident that you won't need much support. Nevertheless there is a comprehensive User Guide and if all else fails we're only a phone call away.
We can provide on-site training where we would assist you in configuring your MailXmaster schema. Contact us if you would like more information on this service.
Every Task has a unique email address. To file an email simply add the relevant Task email address(es) to the cc list of the email you are sending.
Alternatively, you can file received messages by forwarding them to the relevant Task.
You can also use email 'Rules' to automatically forward emails to their relevant Task. Some email programs allow rules to be run on emails already in your inbox making this an effective way of importing historical data into MailXmaster.
All the data in MailXmaster will be unaffected by a catastrophic data loss within your IT system. You will still have access to your data as long as you have an internet connection.
The data within MailXmaster is 'mirrored' to ensure continuous access in the unlikely event of a failure within an AWS data centre.
Any email you file to MailXmaster can been seen by any MailXmaster user within your organization who has access to the Section in which the email is filed.
MailXmaster has a system of access privileges which can be used to restrict what information individual users are able to view. Users with the highest level of access can see all emails in all Sections. Users with a lower access level can only see emails in the Sections to which they have been granted access.
https://static.wixstatic.com/media/undefined
Storage capacity within MailXmaster is shared across all users rather than allocated to individuals. Your plan's current data usage is displayed in the footer of your MailXmaster home screen. Full details about your plan's capacity etc can be viewed in the "Account" drop down menu.
Your system administrator(s) will receive an email notification when you reach 75% capacity and another when you reach 90% giving you plenty of time to order additional data.
Additional data is available in blocks of 10, 25 or 50GB depending on your Pricing Plan - contact us for details of additional data charges.
MailXmaster includes a powerful reporting tool which enables you to schedule automated searches for activity which you are interested in and then email you and your team the results.
For example, MailXmaster could send a report every Monday morning detailing all emails relating to a specific project that were filed in the previous week.
If you know which Section the email is filed in you can search that Section directly using the 'Fliter Section Email' facility. This will allow you to search a specific Section by any combination of Sender, Recipient, Subject, keyword and date range.
If you are unsure where the email might be you can use a 'Manual Email Search Report' to search all Sections to which you have access.
Using MailXmaster
When you sign up you will receive an activation email with a link to your own unique MailXmaster sub-domain along with your username and password.
As the initial user you will have Administrator privileges which will enable you to add additional users and create Groups, Sections & Tasks.
We do offer a service whereby we will configure your MailXmaster system for you. Contact us if you would like more information on this service.
Groups, Sections and Tasks are the nomenclature MailXmaster uses to identify the ‘folders’ where you want to file your emails. Groups are the highest level of folder, then come Sections and finally Tasks.
MailXmaster allows you create your own Groups, Sections & Tasks and then name them using your own chosen terminology e.g. ‘Projects’, ‘Customers' ‘Departments’ etc.
At present you can create up to 675 Groups; each Group can contain up to 100 Sections and each Section can contain an almost infinite number of Tasks.
Yes! You can use MailXmaster and all its features for 3 months without obligation. If at the end of 3 months you no longer wish to use MailXmaster simply inform us & we will delete your data. Since you will still have the original copies of the emails you have sent and received within your organization's email system you will have lost nothing.
MailXmaster is very simple and intuitive to use so we're confident that you won't need much support. Nevertheless there is a comprehensive User Guide and if all else fails we're only a phone call away.
We can provide on-site training where we would assist you in configuring your MailXmaster schema. Contact us if you would like more information on this service.
Every Task has a unique email address. To file an email simply add the relevant Task email address(es) to the cc list of the email you are sending.
Alternatively, you can file received messages by forwarding them to the relevant Task.
You can also use email 'Rules' to automatically forward emails to their relevant Task. Some email programs allow rules to be run on emails already in your inbox making this an effective way of importing historical data into MailXmaster.
All the data in MailXmaster will be unaffected by a catastrophic data loss within your IT system. You will still have access to your data as long as you have an internet connection.
The data within MailXmaster is 'mirrored' to ensure continuous access in the unlikely event of a failure within an AWS data centre.
Any email you file to MailXmaster can been seen by any MailXmaster user within your organization who has access to the Section in which the email is filed.
MailXmaster has a system of access privileges which can be used to restrict what information individual users are able to view. Users with the highest level of access can see all emails in all Sections. Users with a lower access level can only see emails in the Sections to which they have been granted access.
https://static.wixstatic.com/media/undefined
Storage capacity within MailXmaster is shared across all users rather than allocated to individuals. Your plan's current data usage is displayed in the footer of your MailXmaster home screen. Full details about your plan's capacity etc can be viewed in the "Account" drop down menu.
Your system administrator(s) will receive an email notification when you reach 75% capacity and another when you reach 90% giving you plenty of time to order additional data.
Additional data is available in blocks of 10, 25 or 50GB depending on your Pricing Plan - contact us for details of additional data charges.
MailXmaster includes a powerful reporting tool which enables you to schedule automated searches for activity which you are interested in and then email you and your team the results.
For example, MailXmaster could send a report every Monday morning detailing all emails relating to a specific project that were filed in the previous week.
If you know which Section the email is filed in you can search that Section directly using the 'Fliter Section Email' facility. This will allow you to search a specific Section by any combination of Sender, Recipient, Subject, keyword and date range.
If you are unsure where the email might be you can use a 'Manual Email Search Report' to search all Sections to which you have access.
Storage, Data and Security
When you sign up you will receive an activation email with a link to your own unique MailXmaster sub-domain along with your username and password.
As the initial user you will have Administrator privileges which will enable you to add additional users and create Groups, Sections & Tasks.
We do offer a service whereby we will configure your MailXmaster system for you. Contact us if you would like more information on this service.
Groups, Sections and Tasks are the nomenclature MailXmaster uses to identify the ‘folders’ where you want to file your emails. Groups are the highest level of folder, then come Sections and finally Tasks.
MailXmaster allows you create your own Groups, Sections & Tasks and then name them using your own chosen terminology e.g. ‘Projects’, ‘Customers' ‘Departments’ etc.
At present you can create up to 675 Groups; each Group can contain up to 100 Sections and each Section can contain an almost infinite number of Tasks.
Yes! You can use MailXmaster and all its features for 3 months without obligation. If at the end of 3 months you no longer wish to use MailXmaster simply inform us & we will delete your data. Since you will still have the original copies of the emails you have sent and received within your organization's email system you will have lost nothing.
MailXmaster is very simple and intuitive to use so we're confident that you won't need much support. Nevertheless there is a comprehensive User Guide and if all else fails we're only a phone call away.
We can provide on-site training where we would assist you in configuring your MailXmaster schema. Contact us if you would like more information on this service.
Every Task has a unique email address. To file an email simply add the relevant Task email address(es) to the cc list of the email you are sending.
Alternatively, you can file received messages by forwarding them to the relevant Task.
You can also use email 'Rules' to automatically forward emails to their relevant Task. Some email programs allow rules to be run on emails already in your inbox making this an effective way of importing historical data into MailXmaster.
All the data in MailXmaster will be unaffected by a catastrophic data loss within your IT system. You will still have access to your data as long as you have an internet connection.
The data within MailXmaster is 'mirrored' to ensure continuous access in the unlikely event of a failure within an AWS data centre.
Any email you file to MailXmaster can been seen by any MailXmaster user within your organization who has access to the Section in which the email is filed.
MailXmaster has a system of access privileges which can be used to restrict what information individual users are able to view. Users with the highest level of access can see all emails in all Sections. Users with a lower access level can only see emails in the Sections to which they have been granted access.
https://static.wixstatic.com/media/undefined
Storage capacity within MailXmaster is shared across all users rather than allocated to individuals. Your plan's current data usage is displayed in the footer of your MailXmaster home screen. Full details about your plan's capacity etc can be viewed in the "Account" drop down menu.
Your system administrator(s) will receive an email notification when you reach 75% capacity and another when you reach 90% giving you plenty of time to order additional data.
Additional data is available in blocks of 10, 25 or 50GB depending on your Pricing Plan - contact us for details of additional data charges.
MailXmaster includes a powerful reporting tool which enables you to schedule automated searches for activity which you are interested in and then email you and your team the results.
For example, MailXmaster could send a report every Monday morning detailing all emails relating to a specific project that were filed in the previous week.
If you know which Section the email is filed in you can search that Section directly using the 'Fliter Section Email' facility. This will allow you to search a specific Section by any combination of Sender, Recipient, Subject, keyword and date range.
If you are unsure where the email might be you can use a 'Manual Email Search Report' to search all Sections to which you have access.
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